Privacy questions players in Makassar and beyond ask us
We collect your full name, email address, phone number, date of birth and residential address for identity verification. When you deposit via DANA, OVO, GoPay or QRIS, we also record the transaction ID and payment timestamp. This information is used only to run your account securely and process withdrawals.
Once your account is closed, we retain transaction records and identity verification data for 7 years to meet local regulatory requirements. Personal identifiers like your name and phone are deleted after 90 days of account closure. You can request early deletion by contacting our support team.
Yes. Email our support team with your account email address and request 'my data download'. We'll compile your account history, payment records, login activity and personal details into a file and send it to your registered email within 5 business days.
No. We use cookies only inside your account session to keep you logged in and remember your preferences. We do not place tracking pixels on other websites. Analytics cookies help us measure how players use our lobby, but we do not sell this data to third parties.
All payments are encrypted end-to-end and processed through verified payment gateways. We never store your full account number or credentials — only transaction references. Every deposit and withdrawal is logged and verified to prevent fraud.
Deleting your account removes your access to the lobby immediately. Personal details are erased after 90 days. Transaction records stay for 7 years per law. After that period ends, all data is permanently deleted. You can request deletion anytime by contacting support.
Reach our support team via live chat in the lobby, email your concern to our support address, or use the Privacy Request form in your Account Settings. Complaints are reviewed within 48 hours. If you're unsatisfied with our response, you can escalate to local data protection authorities where local law permits.
